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Interested in a career with us?

Navigator MSL is a leading UK distributor of plumbing parts. We are a well-established and independently owned business.

Career Opportunities   with Navigator

Telesales Executive

We currently have a vacancy for a Telesales Executive in the Sales department in our Sharnbrook office.


Supporting an external Area Sales Executive to reach set targets for the area, both sales value and margin.
Pro-active contact with customers on a regular basis to increase spending and margin. Using various support tools to assist in targeting customers in product ranges not being purchased. Completing quotations and processing orders accurately and timely to meet daily cut-off for next day delivery. Liaising with the warehouse for priority orders. Keeping the customer informed of current offers and promotions. Keeping correct and accurate customer card information with all contacts and details.


  • Work towards achieving/exceeding the Company/Regional targets
  • Follow up Area Sales Executive visits and quotations
  • Meet your personal KPI’s set by your Line Manager, plus daily requirements from your Area Sales Executive
  • Report your daily calls and activity to your Area Sales Executive
  • Be aware of competitor activity and feed this through to the Area Sales Executive to create new price lists or promotions to compete
  • Pass emailed or faxed orders to your Sales Admin support to enter these orders
  • Build a good working relationship with your Sales Admin to assist in clearing your time to make outbound calls
  • Enter verbal orders yourself, upsell and sell promotions to maximise the order value
  • Include cold calls in your daily/weekly call sheets
  • High attention to detail when pricing and creating price lists
  • Be a team player by working with your Sales Admin to get the best for the area
  • Data entry of orders being both accurate and speedy
  • Work to meeting the cut-off time for the warehouse to deliver next day
  • Liaise with warehouse for any priority orders
  • Ensure customer card record is up to date with all correct information
  • Work through contacting all customers between yourself and your Area Sales Executive
  • Build strong relationships with your customers to achieve loyalty from them
  • Negotiate prices on a by-order basis or ongoing business, looking to achieve maximum profit margins for the company


  • Proactive
  • Target driven
  • Desire to succeed
  • Very good communication and negotiation skills
  • Organised, methodical
  • Attentive to detail with a high level of accuracy
  • Determined to resolve problems with customers and work out solutions
  • Ability to explain to others so that they understand


  • Extremely proficient in using IT software systems
  • Able to work with all of these areas within the business
  • Able to understand sales and purchase processes
  • Able to communicate effectively
  • Moderate Excel skills

Sales Office work environment
Hours 8:30am - 5:00pm, Mon-Fri, with 1-hour lunch break
23 days holiday plus bank holidays
£20 per month towards gym membership
Christmas shutdown (save annual leave days)
Commission Structure

If you are interested in this role please submit your CV to